Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or book an appointment. If you pay by card, we collect payment details to process the transaction.
We also collect details about your plumbing issue so our technicians arrive prepared. That might be a description of the problem, photos you send us, or notes from a previous visit.
When you browse our website, we automatically collect certain technical data. This includes your IP address, browser type, device type, and pages you visit. We use this to keep the site running smoothly and to understand what visitors find helpful.
How We Use Information
We use your information to schedule service, dispatch a plumber, and follow up on the work we performed. If you call us, we use your phone number to confirm your appointment and let you know when we are on the way.
We also use your contact details to send invoices, receipts, and warranty information. With your permission, we may send occasional reminders about maintenance or seasonal tips.
We never sell your personal information. We use it only to run our business, serve you better, and meet our legal obligations.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended, but you can still call us directly to schedule service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect anonymous data about page views, time on site, and referral sources. This helps us improve our online presence and make it easier for customers to find us.
We may also use third-party scheduling or payment processors. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary to complete your request.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us operate our business, such as payment processors, scheduling software, and email service providers. These partners are required to keep your information confidential.
We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect the rights, property, or safety of Comal Crest Plumbing, our customers, or others.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate records, and comply with legal requirements. Service records and payment history are typically kept for several years.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encrypted payment processing, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us directly.
User Rights
You have the right to request access to the personal information we hold about you. You can also ask us to correct inaccurate details or delete information we no longer need.
If you would like to exercise any of these rights, please contact us using the information below. We will respond promptly and work with you to resolve your request.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on this page with a new effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.